Frequently Asked Questions


Don’t see your question on the list? Call us at 1-800-286-0370. We’re always happy to help.

  • Q:

    What’s a continuing care retirement community? Is Highland Springs one?

    A: Highland Springs is a continuing care retirement community, or CCRC for short. This means we offer several levels of more advanced care on-site, along with traditional independent living.

  • Q:

    What’s the difference between independent living at Highland Springs and continuing care?

    A: Independent living means exactly that: you’ll continue to enjoy the independent life you’re used to—just without the hassle of maintenance. As a continuing care retirement community or CCRC, we also offer a Continuing Care neighborhood. This neighborhood is located on-campus and provides assisted living, memory care, short-term rehabilitation, respite care and long-term care. Most Highland Springs residents never need our Continuing Care neighborhood—but it’s comforting to have it available.

  • Q:

    Do I need to be a resident of Highland Springs to come to the Continuing Care neighborhood?

    A: No. You or your loved one can come to our Continuing Care neighborhood without being a Highland Springs resident. This applies to permanent stays such as assisted living, long-term care, or memory care as well as temporary stays such as respite care or short-term rehabilitation.

  • Q:

    Who determines what type of care I need?

    A: Our full-time doctors, nurse practitioners and social workers will complete an assessment to determine what level of care would most benefit you or your loved one.

  • Q:

    How do the physicians compare to other Dallas care centers?

    A: While many other care centers employ part-time doctors, our medical staff is full-time. Plus, they specialize in senior health care. Our team also includes visiting specialists.

    Medical team facts:

    • Our board-certified physicians average 20 years of experience working with seniors.
    • Nurse practitioners average 15 years of experience.
    • Nurse clinical specialists in mental health average 23 years of experience.
    • The team also includes physical, speech and occupational therapists, dietitians, social workers and more.
  • Q:

    How structured is my day? Do I have to go to bed and wake up at a certain time?

    A: No, Continuing Care residents are free to structure their day however they chose. Additionally, we do not use a disruptive public address system. All communications are private between residents and staff.

  • Q:

    How much does Continuing Care at Highland Springs cost?

    A: Pricing is structured according to the level of care required. Some services, such as rehabilitation, are covered by Medicare.

  • Q:

    Is Continuing Care at Highland Springs Medicare-approved?

    A: Yes, we are approved by Medicare.

  • Q:

    Can I have guests over?

    A: You bet! Visitors are welcome 24-7. There’s no need to call ahead. This is your home, and your guests are always free to drop by and see you.

  • Q:

    Do Continuing Care residents have access to the rest of the Highland Springs campus?

    A: Absolutely! Residents can take full advantage of all the amenities and activities on campus, including the swimming pool, restaurants, transportation, day trips, walking paths, clubs and more.