Frequently Asked Questions

Don’t see your question on the list? Call us at 1-800-286-0370. We’re always happy to help.

  • Q.

    Who determines what type of care I need?

    A. Our full-time doctors, nurse practitioners and social workers will complete an assessment to determine what level of care would most benefit you or your loved one.
  • Q.

    How do the physicians compare to other Dallas care centers?

    A. While many other care centers employ part-time doctors, our medical staff is full-time. Plus, they specialize in senior health care. Our team also includes visiting specialists.
  • Q.

    How structured is my day? Do I have to go to bed and wake up at a certain time?

    A. No, Continuing Care residents are free to structure their day however they chose. Additionally, we do not use a disruptive public address system. All communications are private between residents and staff.
  • Q.

    How much does Continuing Care at Highland Springs cost?

    A. Pricing is structured according to the level of care required. Some services, such as rehabilitation, are covered by Medicare.
  • Q.

    Is Continuing Care at Highland Springs Medicare-approved?

    A. Yes, we are approved by Medicare.
  • Q.

    Can I have guests over?

    A. You bet! Visitors are welcome 24-7. There’s no need to call ahead. This is your home, and your guests are always free to drop by and see you.
  • Q.

    Do Continuing Care residents have access to the rest of the Highland Springs campus?

    A. Absolutely! Residents can take full advantage of all the amenities and activities on campus, including the swimming pool, restaurants, transportation, day trips, walking paths, clubs and more.
  • Q.

    What’s a continuing care retirement community? Is Highland Springs one?

    A. Highland Springs is a continuing care retirement community, or CCRC for short. This means we offer several levels of more advanced care on-site, along with traditional independent living.
  • Q.

    What’s the difference between independent living at Highland Springs and continuing care?

    A. Independent living means exactly that: you’ll continue to enjoy the independent life you’re used to—just without the hassle of maintenance. As a continuing care retirement community or CCRC, we also offer a Continuing Care neighborhood. This neighborhood is located on-campus and provides assisted living, memory care, short-term rehabilitation, respite care and long-term care. Most Highland Springs residents never need our Continuing Care neighborhood—but it’s comforting to have it available.
  • Q.

    Do I need to be a resident of Highland Springs to come to the Continuing Care neighborhood?

    A. No. You or your loved one can come to our Continuing Care neighborhood without being a Highland Springs resident. This applies to permanent stays such as assisted living, long-term care, or memory care as well as temporary stays such as respite care or short-term rehabilitation.