BBVA Compass Bank at Eagle's Trace Earns Industry Award for Customer Service

HOUSTON, TX---The Eagle's Trace Branch of BBVA Compass Bank earned the 2012 Highest Customer Experience Award from MSR Group, a national customer satisfaction measurement company. The recognition was one of only two awards presented over a seven state region. On April 19th, a reception was held at the Houston-based Erickson Living retirement community to honor Connie Rudloff, Bank Manager, and Hilda Leon, Assistant Bank Manager. "The clients at Eagle's Trace are like family members to us," stated Ms. Rudloff, who has been at the branch for nearly seven years.  "It is a tight-knit community, and we enjoy coming to work each and every day.  We love what we do and hope that sentiment carries over into the banking experience of our customers." BBVA Compass offers complete banking services to residents, employees and guests of Eagle's Trace, including checking, money market, brokerage and notary public services. "Congratulations to BBVA Compass for this high honor," said Ben Cornthwaite, Executive Director of Eagle's Trace.  "Having convenient, high-quality retail services located on our campus is of great value to residents and employees, and we are very proud of Connie and Hilda for embracing our mission." BBVA Compass is a leading U.S. banking franchise with operations throughout the Sunbelt Region and ranks among the top 20 largest U.S. commercial banks based on deposit market share.  It operates 716 branches in Alabama, Arizona, California, Colorado, Florida, New Mexico and Texas. BBVA Compass ranks among the largest banks in Alabama (3rd), Texas (4th) and Arizona (5th).  In addition, BBVA Compass has been recognized as one of the nation's leading Small Business Administration (SBA) lenders, earning 'Lender of the Year' honors in 2009 and 2010. [caption id="attachment_50440" align="aligncenter" width="300"] The Eagle's Trace Branch of BBVA Compass Bank earned the 2012 Highest Customer Experience Award from MSR Group, a national customer satisfaction measurement company. Pictured at a reception on April 19th are Connie Rudloff, Bank Manager, and Hilda Leon, Assistant Bank Manager.[/caption] About Erickson Living:  Based in Baltimore, Maryland, Erickson Living is a nation-leading developer and manager of continuing care retirement communities.  The Erickson Living network currently comprises sixteen campuses in Colorado, Kansas, Maryland, Massachusetts, Michigan, New Jersey, Pennsylvania, Texas and Virginia, which together are home to more than 22,000 residents and employ more than 12,000 people.  Further information regarding Erickson Living is available at:  www.ericksonliving.com.

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