COVID-19: Frequently Asked Questions (FAQs)


We are in regular communication with residents and employees, providing essential information via automated telephone alerts and printed materials. Members of our executive team are also sharing information on our community television stations.

Our security team closely monitors every apartment home to make sure the meals we are dropping off are being picked up by each resident. If there is any reason to believe a resident is not doing well, we are calling them on the phone to check in. If they don’t respond, we will knock on their apartment home, just as we always do.

Yes, we launched our emergency preparedness plan in early March. This includes stopping every employee at the community entrance and asking them a series of screening questions to make sure they do not have COVID-19 symptoms and have not been exposed to someone with COVID-19. While no system is 100% foolproof, and some people are asymptomatic, we believe the measures we have put in place are very effective and go beyond what the CDC and local health departments recommend.

Any resident or employee who has been in contact with an individual who tests positive for COVID-19 is notified and instructed to self-isolate and monitor for symptoms for 14 days. Our on-site medical team stays in close contact with anyone impacted by the virus to ensure they are receiving appropriate care and treatment.

Every week, our dining team is creating nutritious menus with as much variety as possible. We package up breakfast and lunch items and snacks in addition to providing full dinners that include an entrée, side dishes, and dessert. These meals are delivered directly to every resident’s door, along with heating instructions and a phone number to call if they have questions.

Our Resident Life team is creating all kinds of ways to keep residents active and engaged during this difficult time. For example, our fitness center staff is broadcasting classes online so residents can exercise at home. We have call-in programs where residents can request their favorite song or participate in trivia contests. Our religious services are also being broadcast on our community TV station. These are just a few examples.

We have a concierge service in place so we can deliver groceries, prescriptions, newspapers, packages, and other items a resident has ordered to their doorstep. We are also offering residents the opportunity to request complimentary essential items, like a roll of toilet paper, travel-size soap, and single-serve coffee and tea, from the front desk, and we will deliver them within 48 hours.

The on-site medical center is now offering telehealth, which is the ability to have a telephone appointment with a member of our medical staff from the comfort of a resident’s apartment home.

If a resident needs to get to a medical appointment off campus, we are still offering transportation for these types of situations only.

Out of an abundance of caution, access to the community is limited to medical and health care professionals and essential visitors only. An essential visitor is defined as someone providing hospice or end-of-life care or bringing necessary supplies, groceries, or medications to a resident.

Yes. We have provided surgical masks or N95 masks to all staff members. Their use is mandatory for anyone working in the community.

Each community is developing its own reopening plan, with resident and employee safety and well-being as our number one focus. Currently, residents are encouraged to get outdoors and take advantage of our community grounds for some fresh air and exercise, while adhering to safe social distancing. Over the coming weeks, we expect to begin gradually reopening some of our on-campus amenities and services so residents can stay on campus rather than leaving the community and risking further exposure to COVID-19. Our in-home dining plan will continue for the foreseeable future and our essential visitor policy remains in effect.