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Resident Wishes Turn to Dream Homes at Eagle’s Trace

April 18, 2018

Houston, Texas--For residents of Eagle's Trace, the sky is the limit when it comes to creating their dream homes.

Just ask Bill and Ann Steiner, residents of the Erickson Living retirement community since November, 2016.  The couple moved to Eagle's Trace from nearby Memorial Glen, attracted to a spacious two-bedroom, two-bathroom apartment home, with a den, that fit their active lifestyle.

"The renderings of the floor plan really spoke to our sense of style, and the ability to customize our new home to our specifications was a real advantage," described Mrs. Steiner.

The couple worked with the Custom Interior Department of Eagle's Trace to review potential enhancements throughout their apartment home.  Once the plan was finalized, the professionals from General Services Department installed beautiful crown molding, laid special flooring in the main hallway, removed the door to the den to enrich the open floor plan and upgraded the refrigerator.

Pamela Burgeson, the Director of Sales & Marketing, agrees that taking advantage of custom interior options is a major selling point for Eagle's Trace.

"Throughout our campus, we offer dozens of unique floor plans featuring one-and two-bedrooms and beyond," stated Ms. Burgeson.  "But those choices actually grow exponentially when you consider that our customers can select anything from granite countertops to designer wall coverings and paint to enhance their new home."

Beyond the traditional, the Steiners had one more unique item for their list.

"At our house in Memorial Glen, we had an old-fashioned porch swing that Bill's father built out of walnut on their family farm in the 1920's," described Mrs. Steiner.  "It's a true family treasure."

Thanks to the General Services team, the porch swing is now attached from the ceiling in their living room at Eagle's Trace, in front of the window.

"They really impressed us with the meticulous way in which they handled the piece and made sure it was installed securely," said Mrs. Steiner.  "Because of their effort, we can still enjoy the swing, which is a real conversation piece when we entertain.  This was typical of everyone at Eagle's Trace.  They went the extra mile to ensure we were happy." 

At Eagle's Trace, spending time with customers and listening to their wish lists is the first step.  The process then transitions to coordinated teamwork.  Jessica Ceballos is the facilities manager responsible for custom interiors, and Ryan Leos is the project manager who oversees the work in each apartment home.

Examples of popular finishes and upgrades include crown molding, built-in shelving, hardwood flooring, plantation shutters, additional lighting, ceiling fans and customized closets that maximize space and convenience.

Ms. Burgeson noted that "our customers are thrilled about the convenience of working with our custom interior experts who are located right here at Eagle's Trace.  It means one-stop shopping that reduces down time.  This is especially valuable as we prepare to open our new independent living building, Galveston Crossing, this summer."

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