Our Reopening Plans

Highland Springs has taken extraordinary measures to keep residents, staff, and visitors to our community safe and well protected. Our thoughtful and deliberate response to COVID-19 is in alignment with CDC, state, and local infection prevention protocols, and designed to protect the health and well-being of residents, employees, vendors, and families. With proven infection prevention protocols in place, residents are able to confidently go about their day, enjoying everything our community has to offer.

For the most up-to-date information, please contact the community directly at 972-232-8000.

Your Safety Is Our Priority

We’ve taken extraordinary measures to keep residents, staff, and visitors to the community well protected. Watch this video to learn more.

Independent Living Visitor Requirements

We are pleased to welcome family back to the community, with precautions in place to protect the health and safety of residents and staff.

All independent living visitors must answer COVID-19 screening questions and undergo a temperature check prior to gaining entry to the community.
Independent living visitors are required to follow all directional signage, practice safe social distancing, and wear a face mask as they move through public areas of the community.

Ongoing Infection Prevention

As our community systematically reopens, residents and staff members will continue to practice these proven preventive measures:

Wear a protective mask over the nose and mouth while in the community
Practice safe social distancing by staying at least six feet from others
Wash hands thoroughly and frequently throughout the day
Stay at home when sick

Employees will be asked to answer COVID-19 screening questions and undergo a temperature check prior to gaining entry to the community.

For more information on how we continue to proactively respond to COVID-19 across all Erickson-Living managed communities, visit our COVID-19 microsite.

Frequently Asked Questions (FAQs)

What dining options are available to residents during this stage of reopening?

Residents have a wide variety of dining options from which to choose. Most communities have reopened their cafés, pubs, and taverns and are also offering food and beverage carryout service. Many communities have begun reopening on-site restaurants for reserved seated dining. Residents who prefer to dine in their apartment home can order hot meals on a daily basis for delivery to their doorsteps.

What happens if a resident isn't comfortable going out for medications or other necessary items?

Under special circumstances, we offer a concierge service that delivers groceries, prescriptions, packages, and other items a resident has ordered to their doorstep.

Can residents still get to their medical appointments?

At many of our communities, the on-site medical center is now open for appointments. All communities continue to offer telehealth, which is the ability to have a telephone appointment with a member of our medical staff from the comfort of a resident’s apartment home. If a resident needs to get to a medical appointment off campus, we are still offering transportation for these types of situations only.

Have community amenities and services reopened?

Yes, all campuses are in the process of systematically reopening many on-site amenities and services and are currently offering residents a variety of dining options.

How is the community helping to maintain social distancing now that amenities and services have reopened?

Since appropriate social distancing is paramount to stopping the spread of COVID-19, we have posted maximum capacities for all of our amenities and services. The fitness center, aquatics center, salon, medical center, and bank are open by appointment.

What is expected of residents during this stage of reopening?

Residents should continue to follow all current COVID-19 preventive measures. This includes wearing a mask over the nose and mouth at all times when outside of their apartment home, washing hands thoroughly and frequently throughout the day, maintaining six feet of distance from others, and staying home and notifying the medical center if they feel sick.

If a resident chooses to leave the community grounds, what is the process when they return?

Residents are required to show their badge or parking pass/sticker in order to gain entry to the community. Residents who leave the community grounds should be mindful that they are increasing their risk of coming in contact with someone who is carrying COVID-19. For that reason, upon return, residents should be vigilant in protecting themselves and others by thoroughly washing their hands, practicing safe social distancing, and wearing a face mask. Residents who feel unwell should immediately call the on-site medical center for guidance.