Frequently Asked Questions

Pricing
Q:

Will the cost of my Monthly Service Package increase?

A:

The Monthly Service Package is typically adjusted annually to reflect labor, food, and energy costs. Any adjustments must first be approved by the not-for-profit board of directors.

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Apartment Homes
Q:

Do you offer housekeeping?

A:

Yes. Housekeeping services are available for a nominal fee.

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Continuing Care
Q:

Do you accept Medicare?

A:

Yes. We accept Medicare and many other insurance plans. Coverage for services depends on the terms of your insurance plan.

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Lifestyle
Q:

Can I bring my pet?

A:

Absolutely! We welcome cats, dogs, and most birds.

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Lifestyle
Q:

Can I bring my car?

A:

Yes. A limited number of private parking spaces are available for residents. However, you may find yourself driving less and less—thanks to our convenient shuttle service.

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Health and Wellness
Q:

How qualified are your doctors?

A:

Our full-time doctors specialize in senior care for our residents. Because they see fewer patients than doctors with larger practices, they can offer you more time and attention—not to mention same-day appointments.

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Apartment Homes
Q:

Can I paint the walls?

A:

Of course. You’re free to paint and decorate your home to reflect your personal style.

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Health and Wellness
Q:

What programs do you have to keep me healthy, not just treat me if I’m sick?

A:

Our whole lifestyle is designed to keep you healthy in mind, body, and spirit. In addition to amenities like the pool and fitness center, we offer healthy, delicious selections in our on-site restaurants, engaging continuing education classes, and wellness resources developed by our talented physicians—all designed to help you remain independent for as long as possible.

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Apartment Homes
Q:

What if I want to upgrade the fixtures or do some remodeling?

A:

Our Custom Interiors team can help you design your ideal space with upgraded flooring, tiles, countertops, and lighting. Permanent changes and more extensive projects would have to be approved by the community.

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Health and Wellness
Q:

What happens if I have a medical emergency in my home?

A:

If you’re in distress, tug on one of the emergency pull cords located throughout your apartment home. A member of our security team will arrive within minutes. For added peace of mind, your front door is fitted with a sentry latch. Each night, our security team flips the latch up. If the latch remains in place the following day, we’ll first call, then knock, then enter your home to make sure you’re okay.

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Apartment Homes
Q:

Can I rent out my apartment home?

A:

Sorry, no. Per the terms of our residence agreement, you cannot rent out your home. Only the individuals on the contract may be residents here.

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Health and Wellness
Q:

What happens if my health needs suddenly change?

A:

Should the time come when you’re no longer able to live on your own, you can make the transition to our on-site continuing care health services neighborhood.

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