Frequently Asked Questions

Safety and Security
Q:

What happens during a major weather event?

A:

Our community may be the place where you feel most secure during a weather event. We will always have a team ready for weather events and our emergency preparedness measures help you feel safe and comfortable.

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Apartment Homes
Q:

What appliances are included?

A:

Your apartment home comes with a refrigerator, stove, microwave, dishwasher, disposal, and washer/dryer.

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Health and Wellness
Q:

What services can I receive at the medical center?

A:

You can visit us for checkups, blood work, preventive care, and most other services that you would expect at a typical doctor’s office.

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Apartment Homes
Q:

What happens if something breaks?

A:

Just pick up the phone and call us. We take care of all standard maintenance in and around your apartment home, including appliance repair.

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Health and Wellness
Q:

Do I have to switch doctors when I move here?

A:

Absolutely not. You’re free to use the medical center on an as-needed basis. However, once you’ve experienced our convenience and quality of care, you may decide to make the switch.

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Apartment Homes
Q:

Can I paint the walls?

A:

Of course. You’re free to paint and decorate your home to reflect your personal style.

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Health and Wellness
Q:

How qualified are your doctors?

A:

Our full-time doctors specialize in senior care for our residents. Because they see fewer patients than doctors with larger practices, they can offer you more time and attention—not to mention same-day appointments.

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Apartment Homes
Q:

What if I want to upgrade the fixtures or do some remodeling?

A:

Our Custom Interiors team can help you design your ideal space with upgraded flooring, tiles, countertops, and lighting. Permanent changes and more extensive projects would have to be approved by the community.

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Health and Wellness
Q:

What programs do you have to keep me healthy, not just treat me if I’m sick?

A:

Our whole lifestyle is designed to keep you healthy in mind, body, and spirit. In addition to amenities like the pool and fitness center, we offer healthy, delicious selections in our on-site restaurants, engaging continuing education classes, and wellness resources developed by our talented physicians—all designed to help you remain independent for as long as possible.

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Apartment Homes
Q:

Can I rent out my apartment home?

A:

Sorry, no. Per the terms of our residence agreement, you cannot rent out your home. Only the individuals on the contract may be residents here.

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Health and Wellness
Q:

What happens if I have a medical emergency in my home?

A:

If you’re in distress, tug on one of the emergency pull cords located throughout your apartment home. A member of our security team will arrive within minutes. For added peace of mind, your front door is fitted with a sentry latch. Each night, our security team flips the latch up. If the latch remains in place the following day, we’ll first call, then knock, then enter your home to make sure you’re okay.

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Apartment Homes
Q:

Do I own my apartment home or am I just renting it?

A:

You have the right to reside in your apartment home while we remain responsible for standard maintenance and upkeep. This allows you to enjoy the benefits of home ownership without the hassles that go with it.

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