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Fox Run tops charts in resident satisfaction survey

‘This is a great place to live’

Created date

February 21st, 2012

Fox Run received high marks last year on its annual resident satisfaction survey. In fact, the Erickson Living community in Novi, Mich., scored 90% overall satisfaction from residents the top ranking among all Erickson Living communities. 2011 was a banner year at Fox Run, Executive Director Michael McCormick says. There s no coincidence that our resident satisfaction is the highest ever and our occupancy is the strongest in the history of Fox Run.

Staff puts stock in residents feedback

Each year, Fox Run s administration works in conjunction with its nine-member Resident Advisory Council to poll residents about their level of satisfaction in a number of categories from food quality to appearance of grounds to friendliness of staff. Bill Moran moved from Dearborn, Mich., to Fox Run in 2004. He currently chairs the Resident Advisory Council. Bill says Fox Run uses the Holleran report, a standardized polling form used by retirement communities around the country. The annual resident satisfaction survey asks community members to rank Fox Run on a variety of metrics and also provides an opportunity for them to give feedback in a written narrative. The [Holleran] form itself, once you take those numbers and read the narratives, gives you some reliability across communities, Bill says. Whenever I talk to people at Fox Run, the overall feeling is that this is a great place to live.

Leading the pack on several fronts

Michael says Fox Run scored highly in a number of areas. The community s top-rated factor was landscaping and grounds are attractive and kept clean, McCormick says. Fox Run scored 97% on that metric, which McCormick says is number one among all Erickson Living communities and in the 99th percentile for the entire industry. Ninety-one percent of Fox Run residents say the staff is competent and good at what they do, and 90% say the staff responds promptly and effectively to complaints or inquiries. McCormick says both of those areas scored highest among all Erickson Living communities in 2011.

Shout-out to Fox Run staff

Erickson does a number of good jobs, but the greatest job is in the quality of hires, Bill says. The people who head up food service, the medical staff, the social workers they all do quite an amazing job. The number of great people they hire here astounds me. Bill, who has served on the Resident Advisory Council for six years, says he concurs that the staff at Fox Run pays attention to residents concerns. If residents feel something isn t up to snuff or if they have ideas for improvement, Bill says they are welcome and encouraged to address the issue directly with the appropriate department head. All we ask is that people come forward, Bill says. So we have processes and suggestion forms to help facilitate that.

Residents proud to spread the word

Most importantly to McCormick, a full 96% of respondents say they would recommend Fox Run to a friend. Word of mouth is our best advertiser, and our happy residents are most definitely telling their friends about the amazing lifestyle and amenities they enjoy at Fox Run, McCormick says.