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‘Cocoon of warmth and friendliness’

Linden Ponds salons create more than hairstyles

Created date

May 22nd, 2012

Nearly seven years ago, Joan McCormick took her first seat in one of Linden Ponds two salons. She happened to sit next to two women who have since become two of her best friends and fellow bridge players at the Erickson Living community in Hingham, Mass. Patrons agree that visits to the Derby and Oakleaf Salons, managed by Jane Evans, are more than an opportunity for hair, nail, skin, or massage services they are social outings. On a recent Saturday afternoon in the Oakleaf Salon, the space bustled with friendly banter between patrons and staff. They all know me, they call me by name, and I know them, Joan says of salon staff. I walk into a cocoon of warmth and friendliness every single week. It s sort of a comfort zone. Adds Yolanda Catale, who moved to Linden Ponds in 2004: They re family. They are just wonderful. The feeling is mutual for Jane Evans and her salon staff. They want to look beautiful, and the amount of fun we have makes my day. I love it. They give to me just what we give to them, says Evans, who calls her decision to move from part-time stylist to full-time manager the best she has ever made. Evans has watched the Linden Ponds community grow from just over 300 people to more than 1,000. This is their home. We re really so lucky and fortunate they invite us into their home every day.

Custom, convenient, quality

For many who frequent the full-service Linden Ponds salons, weekly salon trips have been a part of life since their teenage years. One of the things that drew me here was the fact that everything was here the bank was here, the salon was here, Joan says of Linden Ponds. I m of the generation where you got your hair done once a week from 16 years of age. Before moving to Linden Ponds, Joan patronized a salon on Newbury Street in Boston, but she soon discovered high-quality services in the Linden Ponds salons. I went and was so pleased; I was just delighted, she says. When Gloria Graffeo moved to Linden Ponds from her home of more than 50 years in Lexington, Mass., she found herself in a new and unfamiliar area, searching for services. She gave the Linden Ponds salons a try. I realized that the services here were just as good, and I didn t have to travel two hours back to Lexington and here, she says, adding that the cost of coloring and styling her hair is much less at Linden Ponds. Now with the cost of gasoline, I don t have two hours of time on the road, Gloria adds. In the winter, it s particularly wonderful that is such a convenience just to go upstairs. The salon staff members are also accommodating, patrons say. Even if I have something come up unexpectedly, they ll squeeze you in, Gloria says.

Improving, rewarding services

Salon manager Evans hosts regular events to gather feedback from patrons and invite new customers to explore the salon. Evans manages a staff of ten hair stylists, three massage therapists, one manicurist, and three receptionists between the community s three salons. I take great pride in my staff here, Evans says. They re wonderful people, and they keep everybody s morale up. A barber visits the Derby Salon on Mondays, and in addition to the Derby and Oakleaf Salons, the continuing care neighborhood also has its own salon. Evans continues to nurture longtime and new customers, while building upon the services the salons offer, including massage therapy, which has been lauded for its health benefits. Of her weekly trips to the salon, Joan says: I don t know what I d do without it. It is truly something I look forward to every Wednesday at 9:30.