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A decade of service

Brooksby Sales Associate Gina Archibald grows with the community

Created date

July 24th, 2012

Brooksby snewest sales associate has been with the community almost as long as its first residents. Gina Archibald explains how she has grown with the Erickson Living community in Peabody, Mass., beginning as a waitress in the Windsor Restaurant, later working as the human resources coordinator, and for the past year working in the sales office.

Q: How did you first become part of the Brooksby community?

A: I started working at Brooksby at the age of 14. My first job was waitressing in the Windsor Restaurant. My mom saw an advertisement in the newspaper that they were hiring high school students to work in the restaurants and encouraged me to apply. I met and interviewed with Staff Development Manager John Daly, and I have been here ever since!

Q: What were your first impressions of Brooksby? How has your impression of the community changed?

A: At 14, I m sure my thoughts were that this would be a great place to come and make some new friends and some money to go to the movies. I would have never imagined that I would work for three different departments and be celebrating ten years of service. At that time, the community was in the early stages of construction, so only the first few buildings had been built, and the first residents were moving in. Today, Brooksby has three clubhouses and 1,800 residents. As I ve literally grown with the company, I have developed a true appreciation of how great it is to work for a company that does so much for their employees and the residents who call Brooksby home.

Q: What did you learn from your role in dining services?

A: I think the question is What haven t I learned? I think back on the past ten years and everything I ve learned about customer service comes from the experiences I ve had working at Brooksby. Not only have I gained most of my work experience, but I have gained a lot of my life experiences while working here as well. I was also part of the 2005 scholar group receiving an award from the Brooksby Scholarship Fund to put toward my college education at Salem State University. Brooksby s student employees are eligible for the scholarship after completing 1,000 hours of work over a consecutive two-year period.

Q: At what point during a move to Brooksby do people meet you?

A: Every day and every customer is different. Some customers meet me on their first visit to Brooksby because I take them on a tour of the campus. Others meet me once they have reserved an apartment home with Sales Counselor Jane McIntire, and we sit down together to go over their finances.

Q: How does your history with Brooksby influence your current role?

A: Because I have been with the company for ten years and have worked in different departments and in different roles, when people whether it be residents, prospective residents, or someone who is just curious about Brooksby ask about the community, I am able to give them a well-rounded sense of the lifestyle and all the amenities and services we offer. On a more personal level, if anyone asks what it s like to work here, I can offer encouragement and advice to someone applying for a job or to a fellow employee who is interested in how I have obtained the different positions I have held within the company.

Q: What do you like most about your job?

A: What I enjoy most about working in the sales office is meeting new people and helping residents transition into their new home. Many of the prospective residents have been living in their homes for 40-plus years and the thought of downsizing and selling is overwhelming. In our office, we help to guide them through the process and ease whatever fears they may have. There is nothing more rewarding than running into someone a month or two after their move to Brooksby and seeing them beaming with excitement. They almost always say the same thing: I wish I had done this ten years ago.