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Quality continuing care close to home

Greenspring receives highest rating from the Centers for Medicare and Medicaid Services

Created date

November 20th, 2012

You never know what the future holds, says Jim Upp, who lives at Greenspring, an Erickson Living community in Springfield, Va., but it sure is nice to know that no matter what happens, somebody has your back. For Jim, that somebody was the dedicated staff at Greenspring s continuing care neighborhood, which recently earned a prestigious five-star rating in the overall quality category by the Centers for Medicare and Medicaid Services (CMS).

Changing lives

In the summer of 2008, just days before his planned move to Greenspring, Jim was diagnosed with cancer and underwent surgery. While his belongings were moved into his new home, Jim spent ten days in the hospital. He then moved to Greenspring s continuing care neighborhood, where he spent ten days in inpatient rehabilitation. I am so glad that I had the option to continue my [rehab] at Greenspring, says Jim. I received the highest level of care. Everyone was wonderful and really cared about my recovery. I think it says a lot that in a mere ten days I was able to leave continuing care and move into my new Greenspring apartment. After moving into his new home, Jim visited the continuing care neighborhood for an additional two weeks of outpatient rehabilitation. I was struck by just how important my care was to everyone, from the nursing staff to the aides to the residents themselves, he says. Once I recovered and moved into my apartment, I began volunteering my time twice a week at continuing care.

Shining brightly

The five-star rating Greenspring s continuing care neighborhood received from the CMS doesn t surprise Jim. The staff are very in tune with the patients and their families, he says. They do a beautiful job of taking care of people, and I think that goes a long way in bringing up the quality of care. According to the CMS, the five-star quality rating system was created to help consumers, their families, and caregivers make an informed comparison among the nation s 17,000 continuing care facilities that are certified by Medicare or Medicaid. Each facility is assigned a ranking of one through five stars. The five-star rating signifies a much above average level of care. The overall quality rating is determined by performance in health inspections, quality of care measures, and nurse staffing. Health inspection ratings include the last three years of on-site inspections, including standard surveys and complaint surveys. Nurse staffing ratings are determined by the average number of hours of care given to each resident daily by nursing staff. Quality of care ratings include information on nine different physical and clinical measures for residents. Greenspring offers a full continuum of care with its 1,405 independent living apartment-style homes, as well as with its continuing care neighborhood, which offers 284 residences in assisted living, dedicated memory care, long-term nursing care, and short-term rehabilitation. We are so pleased to have received the maximum rating from CMS, says Karen Boyce, director of continuing care at Greenspring. It provides wonderful feedback to the continuing care employees who aim to provide compassionate and supportive care to our residents each and every day. The evaluation shows that our residents receive a high level of care for both their physical and clinical needs.

Earned respect

Jim was so confident in the rehab care he received at Greenspring s continuing care neighborhood that a year after his first visit he opted to undergo the knee replacement surgery he had been postponing. I knew what to expect, and that I would be in very competent hands back here in rehab, he says. After ten days in continuing care, I walked out the front doors with only a cane. Two weeks after that, Jim put the cane away for good. He now walks one to two miles, unassisted, each day and visits the Greenspring fitness center three times a week. I ve spent four and a half years now at Greenspring, and I wouldn t trade it for the world, says Jim. My first days here were spent in continuing care, and I am so thankful not only for the care I received but for the wonderful people I ve met. I consider myself a very lucky man.