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Brooksby named ‘Top Place to Work in Massachusetts’

Setarreh Massihzadegan

Created date

December 25th, 2012

This year, Brooksby and its sister Erickson Living community, Linden Ponds, ranked ninth in The Boston Globe s annual survey: Top Places to Work in Massachusetts. The Globe ranked Brooksby and Linden Ponds together in the largest company category, for organizations with more than 1,000 employees. The Globe s ten-question survey measured employers based on six factors, including the organization s leadership, compensation and benefits, and employee appreciation. I think we are in the top ten best places to work because we all love what we do, and it comes through in our daily lives, says Brooksby Sales Associate Diane Rose, who has been at Brooksby for 13 years.

Belief in their mission

On a walkthrough of Brooksby s recent bustling craft fair, Brooksby Philanthropy Manager Cheryl Whittier says, Residents come first always. Whittier was the second employee hired in the community almost 13 years ago. Whittier originally joined as customer service manager and then took on the transportation department before moving into her current role, which includes customer service. They trust me, and they know that if they come to me the issue will be resolved, Whittier says of the people who live at Brooksby. You feel like you ve made a difference in their lives, she says. Sales Associate Barbara Nunes, who has been with the community 12 years, echoes Whittier s sentiment. It s rewarding to know that you re helping people to reach this goal of moving to Brooksby and enjoying their retirement, and it s great to be part of that, Nunes says. Nunes is one of a number of employees with relatives living at the community. It holds a lot of credibility that you not only work here, but you have a relative living here. I say it with all sincerity; I believe in the concept, she says. Diane Rose looked into employment at Brooksby after taking her aunt for a visit and loving the concept. She says, My only regret I wish I were beginning my career here instead of getting to the end. Steve Caruso, senior facilities manager of security and one of the community s first employees, oversees the operations of its security, emergency services, and transportation departments. The lifestyle we provide for our customers is exceptional, and being a part of the team responsible for providing these services is extremely satisfying.

Mutual appreciation

While employees focus on serving the needs of Brooksby s residents, they also agree their own needs are met as well. Employees stay connected with one another through weekly department meetings, monthly all-staff meetings, and Executive Director Jim Wingardner s open-door policy, welcoming employees at any time. Wingardner says Brooksby has been focused on employee engagement and retention, and retention is the best it s ever been. We re in a class of really great companies, and we outperformed against the health care benchmark, Wingardner adds ofThe Boston Globesurvey. We continue to work on employee engagement and resident satisfaction. Just as those who live in the community have access to regular off-site trips to Boston and beyond, employees can sign up to attend Celtics games, theater performances, and other group events. I ve never worked for a company that works so hard to make their employees happy, says Fran Gerrior, Brooksby s community resources lead coordinator. Adds Mary Naughton, Brooksby s director of human resources, Every day I drive through the gatehouse and enter the human resources office, I feel honored and privileged to work at Brooksby. I believe we hold true to our mission, which is to create a community that celebrates life, and boy do we celebrate life!