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Superior customer service as always

Superstorm Sandy no match for Maris Grove staff

Created date

December 25th, 2012

Delaware County, Pa., didn t bear the brunt of superstorm Sandy last October, mainly tallying power outages and blocked roads due to downed trees. But staff at Maris Grove went into action before the storm hit, with a number of them staying overnight at the community to ensure they d be on the job for Maris Grove s 1,300-plus residents the next morning. Some of them left their children with other people so they could be here, says Maris Grove Executive Director Maureen Heckler. She also stayed. The community lost power just after midnight Oct. 29 and regained it at 10 a.m. But we served breakfast at 8 o clock, Heckler says. The backup generators provided some relief to the clubhouse areas, but not everything was operating, so dining services made omelets-to-order on gas burners, and two directors made a coffee run to the only open WAWA convenience store. As one resident wrote to Heckler, You kept us rolling smoothly throughout the historical, but thankfully not for us, hysterical storm.