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Real estate expert joins Brooksby team

Personal Moving Consultant Laurie Phillips brings fresh perspective

Created date

March 26th, 2013

Laurie Phillips joined the Brooksby team as its new personal moving consultant last November. Phillips hails from Portland, Maine, but has called Massachusetts home for nearly three decades. She shares her professional experience and first impressions of the job she found accidentally with the help of her daughter. Q: What brought you to Brooksby? A: I was selling real estate for eight years and wasn t looking for a job, but my daughter was job hunting and came across a posting for Brooksby. She showed it to me saying, This is the perfect job, and I took that to be for her, until we pulled it up on the computer. I agreed; the job seemed written just for me. Q: What prepared you for this role? A: Much of what I do at Brooksby I was already performing before in my real estate background: decluttering, staging, helping people see their property through fresh eyes, understanding today s seller, then working with them to prepare their house for the market. I ve worked with seniors selling their homes; in fact, before I took the job at Brooksby, I had signed up for a course on senior real estate sales in November, which was the month I started here. This demographic is not your average seller they have a lot of emotional attachment to their homes from having lived in them for many years. Q: What services do you provide to people considering a move to Brooksby? A: I do a lot of the planning. I go out to people s homes and I help them create a plan to get from point A to point B. If I need to make several visits, I will. It s all about understanding their concerns and building rapport. I also help people prepare for the sale of their house. The fact that I have an active real estate license enables me to be the bridge between their real estate agent, the sale of their home, and their move to Brooksby. It s important for people to know they have someone in their corner. Brooksby also offers the Move On Us program. When people moving to Brooksby use one of our preferred real estate agents, we will pay up to $2,000 toward their actual moving costs. I typically try to give them more than one referral so they can decide for themselves who would be a good match for them. Downsizing is another part of the moving process I assist with what furniture they will bring with them and what to do with items that won t be part of the move. Together, we create a floor plan of their apartment home that shows where everything will fit. I can provide names of trusted, preferred companies and organizations that will buy furniture and belongings or accept them as donations. I also help new residents organize their packing and planning. All of these steps in the process also takes the stress and fear out of transitioning to a new life. Q: What is the priority list, and what are the benefits of joining? A: The priority list is specifically for people considering a move to Brooksby. When they join, they get a priority date, so when an apartment home of their choice becomes available, they ll be notified according to when they joined the priority list. Joining the list is easy there s a simple application, a non-refundable processing fee of $150 per person, and a refundable deposit of $1,000. If at some point they decide they don t want to move to Brooksby, we refund the $1,000. If they decide to move to Brooksby, the $1,000 goes toward their entrance deposit. As members of the list, they re able to take advantage of priority access to information and activities at Brooksby, for example, exclusive events and excursions plus early announcements of special pricing and other news. We host a lot of fun events where we have to limit the number of people we invite, such as wine and cheese receptions with a talk about what s new in the market, seminars with design and organizational experts, and monthly financial roundtables. And, of course, food prepared by Brooksby chefs is always on the program! Priority list members also have access to my services. Even if they re not planning to move for a few years, I can come out and get them started. And if they re on the priority list, even before they become a resident, they are invited to participate in various classes and clubs on campus. They will be able to stay overnight in one of our guest suites, to really get a feel for life at Brooksby. Q: How are you finding your new job at Brooksby? A: I don t just like my job; I love it! I love coming to work every day and meeting new residents they re unbelievably friendly and helpful, and you can tell they truly enjoy living here. Joining Brooksby was a huge change for me, and there s always some stress with change, even when it s positive. I tell future residents that I, too, felt a little nervous about my new role. But, now that I ve settled in, I can say firsthand that I think Brooksby is a fantastic community to be a part of. And I enjoy seeing the residents I ve helped move here to Brooksby. I feel a special connection to them.