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‘Great care if you need it’

Continuing care accreditation marks a milestone for Linden Ponds

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April 23rd, 2013
Linden Ponds continuing care community reached a milestone this year when the Joint Commission, a national organization that recognizes health care quality standards, awarded it accreditation. The accreditation is another milestone in Linden Ponds effort to be a leader in person-centered care and commitment to excellence, says Ian Brown, Linden Ponds executive director. As a continuing care retirement community, Linden Ponds offers independent living as well as memory care, long-term care, respite care, and short-term rehabilitation. People who live at Linden Ponds have access to on-site medical teams for inpatient and outpatient care. Rose Court, the community s continuing care neighborhood, is also open to people who live outside of Linden Ponds.

Planning for the future

The Linden Ponds continuing care team sought accreditation from the Joint Commission, which evaluates, accredits, and certifies health care organizations and programs, knowing that health care is changing nationwide. The face of health care continues to change rapidly in this country. As the system moves toward performance-based reimbursement, we felt that Joint Commission accreditation would assist in positioning us well for ongoing and future success, says James Centola, director of extended care at Linden Ponds. The Joint Commission accreditation and certification is recognized nationwide as a symbol of quality that reflects our organization s commitment to meeting certain performance standards, Centola adds. We received such strong support from all our staff and leadership here in continuing care and in independent living, as well as our Erickson Living corporate partners. It was important for us to have this type of support because, without it, accreditation would be next to impossible to achieve.

Compassionate care

The accreditation is also a source of pride and security for those who live at Linden Ponds. Everybody s very proud of this, says Linda Hiller, who lives at Linden Ponds and serves as the resident advisory council s liaison to continuing care. It s nice to know that you re living in a place that has great care if you need it. Linda experienced the quality of care firsthand when she received outpatient physical therapy, with some of the same staff who work at Rose Court. They re terrific; they really are, Linda says. They know what they re doing, and they re very compassionate and well-trained. Linda regularly visits friends staying in the private rooms at Rose Court. The center also has a dining room, courtyard, and garden room, and, among other activities, hosts a weekly social hour with food and entertainment. It s wonderful because the people there are close to their loved ones, Linda says of those who live at Linden Ponds but move to Rose Court for short- or long-term care. It s easy for us to go over and see them, and their relatives don t have to get into their cars to go over. As the liaison to continuing care, Linda attends monthly meetings at Rose Court and works with the staff to better the experience for those receiving care. Staff works awfully hard, and they really do care about things, and they listen to the people when they have an issue and they try their best to resolve it, Linda says. Everybody I know has raved about the care they received.

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