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Taking the stress out of moving

Q&A with Riderwood’s personal moving consultant

Created date

May 21st, 2013
Man moving boxes

The selling and moving process can often be overwhelming, but when people move to . target="_blank">Riderwood, an Erickson Living community in Silver Spring, Md., they have a vetted support team in place, one that can help with every part of the process. And it all starts with Kimberly Schoeberlein, personal moving consultant, who is each and every new resident s personal cheerleader. Here, Schoeberlein tells us how she and the Riderwood team take the stress out of selling and moving.

Q: What are the first steps people should take if they re interested in moving to Riderwood?

A: Anyone thinking of moving to Riderwood, whether it s in six months or three years, should have a plan in place. That plan begins with joining Riderwood s priority list. Priority list members those who have paid a fully refundable $1,000 deposit are entitled to a complimentary home visit from me, and I can come out for follow-up visits as many times as needed. There s no cost; it s a benefit of being on the priority list. For instance, if you aren t moving for awhile, I can come out now and help you come up with a plan to help assess downsizing needs and make suggestions as to what improvements major or minor can be considered to prepare the house for future sale. This way, people can start budgeting for when they do move.

Q: What services does Riderwood offer to people to help support their move?

A: In addition to complimentary home visits, we have the strength of Erickson Realty and Moving Services behind us, including referrals to trusted professionals like real estate agents, downsizers, moving companies, auctioneers, and even charities where people can donate or sell unwanted items. Erickson Realty and Moving Services is one of the many complimentary benefits priority list members enjoy. Our preferred real estate agents provide marketing analyses to give people a more complete picture of the market value of their house. I then discuss their options, for example, should they move first and then sell, or stay in their house while it s on the market? Getting the house ready for market is another area of expertise for us. We recommend home improvements that will get the highest return for the least amount invested. It could be as simple as putting a fresh coat of paint on the walls or removing old carpeting to expose hardwood floors. In most cases, if they re going to spend $5,000 on minor improvements, they re probably going to see a $20,000 increase in list price, especially in Montgomery County.

Q: How does Riderwood help new residents families throughout the moving process?

A: Often, families are present during home visits because they re curious as to how we re going to help. One of our goals is to take the burden of moving off of everyone s shoulders. This is what we do every day. Logistically, we have trusted vendors that make moving a smooth process. If families can trust us and allow us to be in charge of this move, then with our support, it doesn t become the kids responsibility to move their parents. And we can help their parents during the day, during the week, while the kids are working. Bottom line: we can help simplify their parents lives, while their parents maintain control and we handle all the logistics. That s our job, and we love it!

Q: Is there any advice you can offer people who may be on the fence?

A: When downsizing, I recommend addressing the areas of the house that are less emotional first, like the guest bedrooms or the basement. And start small, with one drawer or one piece of furniture or one closet at a time. When planning what to bring, we want people to focus on the furniture and belongings they love and then move forward with them. People think they have to give up all of the things they love, but that s not true. The one consistent comment I hear from people is that they wish they had moved sooner because they could have been living this lifestyle sooner rather than later. We re seeing younger people coming to Riderwood people who are still working and want to take advantage of the active lifestyle Riderwood offers. People crave this kind of secure community where they can just lock the door and go and not have to worry about how secure and safe their home and belongings are. What I really want to stress is that we re here to help, and we want people to know they re not in this alone. New residents and their families are always in control we re here to offer the support they need as they move forward through the selling and moving process.