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‘All you have to do is ask’

Greenspring expert answers your retirement questions

Created date

June 25th, 2013

Each month, Greenspring Sales Counselor Sheila Willing meets with hundreds of people eager to call the Erickson Living community in Springfield, Va., home. Willing has worked at Greenspring since the doors first opened to residents in 1998, giving her extensive knowledge about the community, which she shares with those she meets. The biggest lesson I ve learned over the past 15 years is that every person, every circumstance, and every move is unique. However, I ve also learned that if someone has a question, chances are someone else is wondering the exact same thing, Willing says. Here, she addresses the four most asked questions she received last month. I tell everyone I meet with: If you have a question, all you have to do is ask. That s what I am here for, she says. Q: I ve noticed that Greenspring offers a wide variety of apartment home styles. What are some of the most popular options? A: At Greenspring, we are pleased to offer a wide variety of apartment styles, each thoughtfully designed to meet our community members unique needs. Recently, we ve seen demand rise for our larger, two-bedroom apartment homes, most notably the two-bedroom, one-and-a-half bath Hastings and the two-bedroom, two-bath Jackson. Both apartment homes boast expansive living areas, two large bedrooms, and a full-size kitchen. Adding to their appeal is plentiful closet space, modern appliances, and large picture windows. The large second bedroom provides community members with space for an office, art studio, guest room for visiting family and friends, or even a music room. Greenspring s full-service custom interiors department is often called upon to help give rooms a personal touch such as crown molding, built-in bookshelves, and unique window treatments. Q: I recently attended an informational luncheon at Greenspring and was impressed by how clean and fresh the clubhouses looked. How does Greenspring keep its interior looking brand new? A: I m glad you noticed! Greenspring s general services and the project management teams assess the entire campus annually (top to bottom, inside and out) in late March and April, and they generate project lists for the following year. This year, Greenspring s newest clubhouse, Hunters Crossing, is slated for updating. According to Greenspring General Service Manager Skip Joyner, Our goal is to keep the campus safe and looking fresh. It is important to us to maintain resident satisfaction. Many of the projects Joyner and his team perform are updates such as new wall covering materials, furniture re-upholstery, and carpet replacements. Projects executed to maintain safety include pavement markings, concrete repairs, and signage upgrades. In addition to the projects identified by his team, other projects are added to the to-do list as a result of resident requests. Q: I understand that there were some changes last year to the monthly meal plan. Could you please explain how the plan works? A: Healthy eating is a hallmark of the Greenspring lifestyle. Community members have always enjoyed one meal a day as part of their monthly service package. However, if they did not use the meal, they could not use it the next day or use it for a family member or friend. This is no longer the case with the flexible dining plan introduced last year. The new plan includes two options. The first option allows community members to keep their current one-meal-a-day meal plan, with one important change. They can use these meals any way they want during the month, perhaps choosing to enjoy two meals one day or saving a meal or two for visiting family members. The second option provides 20 meals a month with the same flexibility. People who choose the 20-meal version receive a monetary credit on their monthly service package. Q: A friend shared with me that Greenspring s continuing care neighborhood recently received national recognition. What was the reason? A: Earlier this year, Greenspring s continuing care community was named a 2013 Best Nursing Home by U.S. News & World Report. This distinction is awarded to communities that receive an overall five-star rating from the Centers for Medicare and Medicaid Services (CMS). In August 2012, the continuing care neighborhood at Greenspring received a five-star rating in the Overall Quality category, which is the highest possible score in the five-star quality rating system administered by CMS. While the majority of our community members will never need this higher level of care, we are so pleased that we are able to offer the best care in the industry.