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Embracing Highland Springs

Las Colinas man came for short-term care, moved in for lifestyle

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January 29th, 2014
rehabilitation gym
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Allen Taylor knew about Springs, the Erickson Living community in North Dallas, long before he needed its services.

“I helped my friends Pat and Barbara Kain move to Highland Springs five years ago,” says Allen. “I’ve attended several events at the community over the years. I just thought I was several years away from moving myself.”

Allen, a retired general contractor who oversaw the construction of commercial buildings, was content in his Las Colinas home until a medical emergency sent him to the hospital.

“I had a ruptured ulcer,” says Allen. “After I was discharged from the hospital, I needed post-acute care until I was back on my feet. My son and daughter made arrangements for me to move into the continuing care neighborhood at Highland Springs.”

After five weeks of post-acute care at the North Dallas community, Allen was well enough to return home—except for one small detail.

“I didn’t want to leave Highland Springs,” he says. “I had such a positive experience that I was ready to move straight into an independent living apartment.”

‘Exceptionally professional’ staff

Allen credits the accommodating staff as a significant factor in his decision to make Highland Springs his permanent home.

“Having run my own business since I was 26, I recognize the value of having knowledgeable, courteous, and efficient employees,” says Allen. “All the post-acute staff members, from the therapists to the nurses to the concierge, were exceptionally professional.”

“We have a person-centered philosophy at Highland Springs,” says Social Worker Julie Wilson. “Our goal is to help our guests recover quickly and in the manner that best suits them. We offer three meals a day in our bistro, for example, but if a guest prefers in-room dining, we are happy to accommodate that request.”

Wilson also points to the medical management team as a feature that sets continuing care at Highland Springs apart. 

“Our staff is made up of Erickson Living employees, not contract workers,” says Wilson. “There’s a continuity in care when you have a team of full-time doctors, therapists, and nurses working on site.”

Individualized plan of care

Rehabilitation Manager Julie Cravens says each post-acute guest follows an individualized plan of care.

“If a guest likes to eat breakfast early and complete her therapy before noon so she can have her hair done at 2 p.m., we do our best to make it happen,” says Cravens. “Our goal is to provide above-and-beyond customer service and take a holistic approach to care. So far we’ve had 100% positive satisfaction surveys since we opened in February 2013.”

The next chapter

For Allen, his stay in the post-acute neighborhood provided a glimpse into the enviable lifestyle at the North Dallas community. 

“I knew Pat and Barbara were happy living here,” says Allen. “Once I began to experience it myself, I realized how much I would enjoy living at Highland Springs, too.”

Allen met with Mary Gorton, a sales counselor for independent living, and selected a large one-bedroom apartment home. He moved directly from post-acute into independent living in mid-November 2013.

“Once I realized how reasonably priced it is to live at Highland Springs and how many activities the community offers, I got here as fast as I could,” he says.

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