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Positive reaction

Jennifer Hill turns great experience into rewarding career

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February 16th, 2016
Personal Moving Coordinator Jennifer Hill
Personal Moving Coordinator Jennifer Hill

Two years ago, Jennifer Hill helped her mom move from a house in New Jersey to Charlestown, an Erickson Living community in Catonsville, Md. The experience was so positive that Hill decided to make a career change so she could help other older adults transition to worry-free retirement living. 

Hill took a job at Riderwood, another Erickson Living community, located in Silver Spring, Md., as a personal moving consultant. 

“Every time I see my mother, she thanks me for finding her such a wonderful place to live in Maryland. My mother’s success story is the reason why I am now employed by the Riderwood community,” Hill says. “I decided to pursue a career with Erickson Living so that I could help other seniors find the happiness that my mother found when she moved into Charlestown.”

Source of support and knowledge

Prior to joining the Riderwood team last September, Hill was a product manager for Referral Coach International. She has a degree in marketing management from Virginia Tech and began her career as a marketing manager at an advertising agency. While she was raising her children, she worked as a substitute teacher for the Howard County School System. 

Now, as a personal moving consultant at Riderwood, Hill’s role is to meet with prospective residents and help them with their moving process. She assists with things like recommending experienced real estate agents, lining up trusted moving companies, helping with downsizing, and even creating a floor plan to arrange residents’ furniture in their new homes.

“I like simplifying the process for them so they can look forward to their move and the lifestyle that will follow,” Hill says.

She says she enjoys hearing about her clients’ lives, and she truly enjoys being a source of support. In a sense, Hill is almost like a helpful daughter for incoming Riderwood residents—a daughter who just so happens to have a wealth of resources for downsizing, moving, and selling houses. 

“Many of our prospective residents are moving from homes they lived in for more than 40 years. Some don’t have any family in the area to assist them, and moving under those conditions can be an overwhelming process,” Hill says. “My goal is to help them make the transition to Riderwood as seamless as possible.”

First visit: What to expect

When Hill first meets with prospective residents at their houses, she says she likes to spend a few minutes just getting to know them. Then, she tours their house and gets a sense of which items they want to bring to Riderwood and which they no longer need. 

“We then create an interactive floor plan using magnetic pieces that can be moved around to achieve the best possible fit of all the items,” she says. “After that, we discuss the next steps of the process; give suggestions for downsizing; discuss preparing their home for the market; and give an estimate for packing, unpacking, and moving.”

In addition to her own expertise as a personal moving consultant, Hill also connects new Riderwood residents with Let’s Move, a full-service professional downsizing and organizing company. She says she also provides tips for preparing a house for a successful sale. 

Residents receive a credit toward moving expenses when they take advantage of Hill’s services through the Erickson Realty and Moving Services program.

When Hill isn’t busy helping retirees prepare for stress-free retirement, she enjoys traveling, exercising, planning her high school reunions, and going for long walks in the woods with her husband Mike. The couple lives in Clarksville, Md., and has two grown children. Their son is a Surface Warfare Officer in the U.S. Navy. The Hills enjoy being involved with the U.S. Naval Academy Sponsor program, and they attend every home game. 

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