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Continuing care neighborhood offers seamless care at Eagle’s Trace

Created date

March 21st, 2016
The outpatient rehabilitation team at Eagle’s Trace

The outpatient rehabilitation team at Eagle’s Trace

When Gail Holter moved to Eagle’s Trace with her husband Bob in 2005, the community’s on-site medical center was more of an afterthought for them.

“I knew it was available, but I didn’t think too much of it at the time,” says Gail.

She had the same thought when continuing care at Eagle’s Trace opened in 2013, bringing the full continuum of care to the West Houston Erickson Living community.

“It was nice to know it was there if I ever needed it, but I still felt young and healthy,” says Gail.

Proving its worth

One day after Gail’s 75th birthday, in November 2014, the on-site medical offerings at Eagle’s Trace proved their worth.

“Bob and I were driving to our daughter’s home in Sugarland for a birthday dinner,” says Gail, a trained emergency medical technician (EMT). “A man ran a red light and hit our car.”

Bob and Gail were shaken and didn’t realize the full extent of their injuries at the time.

“I called ‘911,’ and the operator asked if we needed an ambulance,” says Gail. “As an EMT, I didn’t want to tie up an ambulance if we weren’t seriously injured. In retrospect, we probably needed one.”

That evening, Gail began to feel pain in her left leg.

“It was a Sunday evening, so I called the medical center at Eagle’s Trace and asked to speak to the doctor on call,” says Gail. “Dr. [Raina] Patel called me within five minutes. She’s my primary care doctor at Eagle’s Trace, so it was a relief to talk with her.”

Gail’s injuries hampered her ability to bend her left knee, which in turn affected how she walked.

“Dr. Patel recommended physical therapy three times a week,” says Gail. “That was when I realized how convenient it is to have physical therapy available right on campus.”

On-site therapy services

Continuing care at Eagle’s Trace offers assisted living, post-acute rehabilitation, long-term care, and memory care. Outpatient rehabilitation includes physical, speech, and occupational therapy.

“Most therapy clinics are geared toward sports medicine because that’s the largest population that utilizes those services,” says Cindy DuPont, P.T., M.S., C-NDT, rehabilitation manager at Eagle’s Trace. “It’s a huge amenity to have extensive therapy services geared directly toward our population at Eagle’s Trace.”

DuPont says the ease of communication between members of the medical staff is a critical component of seamless care.

“It’s simple for us to communicate with the doctors about plans of care because they practice full time right here on campus,” says DuPont. “There’s also a familiarity with the residents that you don’t typically have in a therapy clinic. We see residents in their home environment and can evaluate how they’re doing outside the clinic.”

Back on track

Gail began to see results from physical therapy almost immediately.

“I could bend my leg again within a week,” she says. “The therapy wasn’t nearly as painful as I thought it might be. Kelly [Dortch, physical therapist] massaged my leg first, which helped tremendously.”

Before she was released from therapy, Gail worked with Dortch in the fitness center at Eagle’s Trace.

“Kelly showed me exercises I could do to keep my leg in shape,” says Gail. “Then she checked me out for everyday life and made sure I was safe to resume my normal activities.”

Follow-up is another key component of therapy services at Eagle’s Trace.

“There’s a continuity of care because we work in the same community where our residents live,” says DuPont. “We work with them in their home environments to keep them functioning independently. We can also individualize their treatment plans to address any specific challenge that’s part of their everyday lives.”