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Leap of faith

Meet two women who bring retirement dreams to life

Created date

August 10th, 2016
When you schedule a visit to Seabrook, you’ll meet Sales Counselor Dennise Baldwin (left) and Sales Associate Kristin Phillips, who both came to the Tinton Falls, N.J., Erickson Living community because family members worked and lived there.

When you schedule a visit to Seabrook, you’ll meet Sales Counselor Dennise Baldwin (left) and Sales Associate Kristin Phillips, who both came to the Tinton Falls, N.J., Erickson Living community because family members worked and lived there.

If you haven’t visited Seabrook lately, you’ll want to schedule a visit. The Tinton Falls, N.J., community has some exciting news to share. (Seabrook is also stunning this time of year—the grounds crew keeps the 98-acre campus spotless and bursting with colorful blooms.)

Seabrook recently promoted Dennise Baldwin to sales counselor and welcomed Kristin Phillips as sales associate. If you’re considering a move to maintenance- and worry-free living, these are two women you definitely want to meet. 

What to expect on your visit

In her role as sales counselor, Baldwin works closely with people considering a move to the Erickson Living community in order to find the just-right apartment home and to help them take advantage of the worry-free lifestyle Seabrook affords. 

Baldwin’s ten years of experience working with people moving to Seabrook gives her unique insight into what location and floor plan will work for each individual or family. 

When you schedule a visit with Baldwin, you can expect a friendly, no-pressure experience. “My main goal is to get to know the customer so that I will be able to understand their needs, wants, and interests, and help them feel comfortable about living at Seabrook,” she says.

After an initial conversation, Baldwin takes visitors on a tour of the community. “I give them a hands-on look at apartment homes to find out what they like and what works best for their particular situation,” she says.

“If they are not on the priority list, I encourage them to join so that when an apartment becomes available, they have the opportunity to reserve it,” she says.

Baldwin says inventory is at its lowest level in recent history, making priority list membership more important than ever. Priority list members are first to learn about available apartment homes, new floor plans, and special pricing.

“Because people have particular wants and needs, and because our inventory is so low, priority list membership is vital to getting what you want, when you want to move,” says Phillips. “When you are a priority list member, when what you want does become available, you will get the phone call and be able to reserve it.”

How to join the priority list

Joining the priority list is simple. Members pay a fully refundable $1,000 deposit and a $150-per-person, nonrefundable application fee. The date of their deposit is noted as their priority list date. Members are encouraged to select a preferred floor plan that, once available, will be offered to them with the right of first refusal based on their joining date. 

There is no penalty should the preferred apartment home become available before a prospective resident is ready to move. Baldwin simply offers it to the next member on the list, and the priority list status remains the same.

Joining the priority list has other benefits as well. 

Priority list members have exclusive opportunities to participate in the Live the Life program—spend the night at Seabrook and experience firsthand what life would be like by having dinner with neighbors, joining in activities and clubs, and spending the night in an apartment home.

Additionally, members have first dibs on new inventory and learn about new floor plans before anyone else. They even have the opportunity to weigh in on what they’d like to see in new floor plans designed from two existing smaller apartments. 

Priority list members receive invitations to attend exclusive events, like the recent health fair that featured Seabrook’s dining services director, medical director, and transportation director. “Priority list members were able to ask questions and learn what types of services we provide here to meet all their needs,” says Baldwin. 

“Visiting us by scheduling a tour, attending an event, or taking advantage of our Live the Life program is the best way to picture yourself living here and make sure it’s the right fit for you,” says Phillips.

Leap of faith comes to fruition

Once prospective residents reserve an apartment home, Baldwin passes the baton to Phillips, who holds their hand throughout the entire process of moving and settling into their new home. 

“I walk them through the process once they reserve an apartment until they move in,” says Phillips. “I communicate with their families, answer questions, coordinate movers, and just try to make the whole process as stress free as possible for them and their family.”

She also complements the services provided by Personal Moving Consultant Laurie Williamson. Utilizing her architecture degree, Phillips helps new community members visualize their new space before move-in.

But she doesn’t stop there. About two weeks after residents move to Seabrook, Phillips and the sales team send a welcome basket and visit with them in their new home. “We welcome them and answer any questions they have since they’ve moved and begun to settle in,” says Phillips. “We love doing it because we get to spend time with them in their new home, and they’re excited to show us their new place.”

Baldwin says it all pays off—both for her and for those she and Phillips help move to Seabrook.

“I love to be able to find people a new home and to show them the lifestyle that is afforded them once they’re living here at Seabrook,” she says. “It’s so rewarding for me to work with someone who is not so sure [about moving], then to see them become active and social once they’ve moved—playing cards, dining with friends, learning to paint, acting in a play, doing things that make them happy, that are all available here at Seabrook.

“I love seeing residents take the leap of faith with me, and they see that it actually comes to fruition,” continues Baldwin. “It brings me so much joy that they are so happy and excited to be here every day.”