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Experts Molly Fricker and Jim Hawes help people make their retirement dreams a reality

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August 25th, 2017
Sales Counselors Molly Fricker and Jim Hawes work closely together to introduce people and their families to Charlestown.

Sales Counselors Molly Fricker and Jim Hawes work closely together to introduce people and their families to Charlestown.

 

Whether you just recently discovered Charlestown, the Erickson Living community in Catonsville, Md., or your bags are packed and you’re ready to move tomorrow, Sales Counselors Molly Fricker and Jim Hawes have you covered. With a combined 15 years of experience working for Erickson Living, Fricker and Hawes will guide you through the moving process no matter where you are in the process. 

“We work together to introduce you to the community, answer your questions, and give you the tools you need to make an informed decision,” says Hawes. 

Fricker and Hawes help individuals and couples interested in learning more about the Erickson Living lifestyle, as well as other aspects of the moving process, such as selecting an apartment, selling a house, downsizing, finding a real estate agent, and hiring a moving company. 

Experience counts

Before landing at Charlestown four years ago, Hawes enjoyed a successful career in sales and marketing, which included WMAR-TV (channel 2), The Easton Club, and six years with the Baltimore Orioles. 

“One thing I learned working in sales and marketing is the importance of building relationships,” says Hawes. “Here at Charlestown, the relationships we build are genuine. Each person who comes into our office has a unique story and background. Those relationships continue long after we hand them the keys to their new home.”

Fricker worked as a licensed clinical social worker at Riderwood, Charlestown’s sister community in Silver Spring, before coming to the Catonsville community in 2012. She says her current position aligns well with the core mission of social work—helping people improve their lives. 

“Some people might see switching from social work to a sales job as a leap,” says Fricker. “But it was an easy transition for me because I feel so strongly about what I’m selling. Moving to Charlestown is a positive thing in people’s lives, so I find it to be rewarding to help them with their journey.” 

Step by step

The first step in that journey, according to Fricker, is to schedule an appointment.

“People sometimes think that if they come in for an appointment, that means they are really serious about moving. That couldn’t be further from the truth. Jim and I are here to equip you with the information you need to have an accurate understanding of what the community is,” says Fricker. 

Hawes echoes that sentiment. 

“I always tell people when I meet with them for the first time, ‘I know you’re anxious to see apartments, but that is really the last step in the process. The first thing is getting to know the community and what the lifestyle is all about. It is an opportunity for us to listen to your wants and needs, answer your questions, and develop a timeline that meets your specific needs.’ Molly and I communicate and consult about each prospective resident, so even when one of us can’t be here, the other understands what your wants and interests are so that we can help you,” says Hawes.

Charlestown’s priority list is an important tool in the planning process.

“Throughout each day, Jim and I strategize which apartments are available, what people’s needs are, and how long they’ve been on the priority list,” says Fricker. “The sooner you join the priority list, the higher the likelihood that your desired apartment will be available when you are ready to move.” 

“Joining the priority list also gives you the opportunity to attend special events that are offered exclusively to our priority list members, which not only helps you get familiar with the lifestyle, but also meet people who live here and have already gone through the moving process.” 

Friendly and diverse

To that end, Fricker says when you visit Charlestown, one of the things that hopefully stands out is the friendliness of the community. 

“The residents are extraordinarily friendly and welcoming,” says Fricker. “There is such a diverse population of people who live here with a wide variety of careers and backgrounds, it makes for a really dynamic, fulfilling place.” 

Although Fricker and Hawes work well together, they are quick to tell you their roles are just one piece of the puzzle. 

“By the time you move into Charlestown, you will have met everyone in our sales office,” says Fricker. “There is an entire team working for you, and each person plays an important role in the process. We all feel privileged to be part of this important decision in people’s lives.”

 

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