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Highland Springs welcomes new sales counselor

Terese Mugno brings 20 years of sales experience

Created date

October 12th, 2017
Terese Mugno is the new sales counselor at Highland Springs.

Terese Mugno is the new sales counselor at Highland Springs.


After two decades in sales, most recently in pharmaceutical sales, Terese Mugno was considering a career change.

“I wanted a job where I felt I was making a positive impact on peoples’ lives,” says Mugno. “I knew of Highland Springs because I live near the community, and it has a great reputation in the area.”

Intrigued, Mugno began to inquire about job openings at the North Dallas community.

“I’ve had family members who moved to continuing care retirement communities outside of the Dallas area, and I saw such a transformation as they had opportunities to socialize, exercise, and get involved in meaningful activities,” says Mugno. “I loved the idea that I could help people enjoy that same rewarding, fulfilling life change.”

Mugno’s impression of Highland Springs was confirmed as she drove onto the community’s beautifully landscaped 90 acres for the first time.

“The residents and staff are so friendly,” says Mugno. “Everyone is genuinely happy to be at Highland Springs, whether they live or work at the community.”

Exemplary customer service

Drawing from her background in sales, Mugno began her career as a sales counselor at Highland Springs in May 2017. She joins Sales Counselor Lauren Rozdilsky in working with prospective residents, showing them apartment homes, and facilitating a seamless move to the community.

“We are thrilled that Terese has joined our team,” says Sales Director Christina Christie. “Her strong customer service experience and familiarity with North Dallas will serve our priority list members and new clients well as they make the transition to Highland Springs. Terese understands our mission and commitment to helping residents live fulfilling lives.”

During the first few weeks in her new position, Mugno shadowed other members of the sales team to learn each of their roles and how they work together for the benefit of priority list members and future residents.

“That experience gave me a great overview of all the steps leading up to a move, whether it’s the downsizing assistance provided by Cindy Gay [personal moving consultant] or the financial component,” says Mugno. “I saw how everyone has an integral part to play to ensure a successful move.”

Rewarding career

Now that she’s been working at the community for several months, Mugno’s calendar is full as she meets with prospective residents eager to learn more about Highland Springs and the maintenance-free lifestyle it offers.

“Over the past few years, we’ve opened two new residence buildings, and construction is currently under way on our second clubhouse and another residence building,” says Christie. “It’s an exciting time at Highland Springs as we’re growing to meet the demand for the lifestyle, financial security, and social connections enjoyed by our residents.”

Mugno has also helped one very special future resident find just the right apartment home. 

“My mom reserved a Newberry-style apartment in Twin Oaks Square, the residence building that’s now under construction,” says Mugno. “She’ll be moving into her ground-floor apartment with her little dog once the building opens next year.”