Meet Matthew Dougherty

Charlestown’s new sales manager steps up to the plate

Created date

November 21st, 2019
Matt Dougherty took on the role of sales manager at Charlestown this spring. Dougherty shown here with his wife Shelly and three children: Taylor, Ryan, and Drew.

Matt Dougherty took on the role of sales manager at Charlestown this spring. Dougherty shown here with his wife Shelly and three children: Taylor, Ryan, and Drew. 

Known for his malapropisms, New York Yankees catcher Yogi Berra once said, “It’s like déjà vu all over again.” That’s one way to describe Matthew Dougherty’s experience as the new sales manager at Charlestown

Before his current position at the flagship Erickson Living community in Catonsville, Md., Dougherty enjoyed a 15-year career with the Baltimore Oriole’s business development team. While there he met Don Grove, former senior director of sales and ticketing for the Orioles and the current sales director at Charlestown.

“Don and I crossed paths when we both worked at the Orioles, and we kept in touch through the years,” says Dougherty. “He alerted me when the opportunity for the sales manager position became available here at Charlestown.”

On the ball

Now the two Oriole’s fans are working together again, this time helping seniors develop a game plan on how to enjoy a worry-free retirement at Charlestown. 

“I love helping people discover how Charlestown can change their life for the better,” says Dougherty. “One of the things I enjoy about my job is it’s different every day. You never know who you’ll meet and who will walk through the door.” 

Dougherty began his new role as sales manager earlier this spring. Although there has been a lot to learn, he says the transition has been seamless. 

“Like most people, the minute I walked through the doors at Charlestown I experienced the friendliness of the people who live here, smiling and greeting me, saying hello. The same was true of the sales team. As soon as I met them, I felt at ease and comfortable.”

As sales manager, Dougherty oversees Charlestown’s apartment inventory, meets with prospective residents interested in learning more about the Erickson Living lifestyle, provides leadership over team goals, and gives guided tours and presentations during community events.  

“Brochures and websites are great sources of information, but the only way to understand what the community offers is to experience it for yourself,” says Dougherty. “Attending an event is a pressure-free way to help determine if Charlestown is right for you. When you visit Charlestown for the first time, we want to get to know you and understand where you’re coming from and what you’re looking for in your next home. Meeting you in person is the best way to do that.”  

But finding the right apartment home is just the beginning according to Dougherty. 

“If you decide to make Charlestown your home, we are here to help make that move as stress-free as possible,” adds Dougherty. “We will walk you through the entire process, from selecting a floor plan that meets your needs to downsizing, selling your house, as well as the move itself.  And once you join the priority list, you’ll have access to a variety of tools and options, including our very valuable home visit from Vera Ballard, our personal move consultant,” says Dougherty. 

The first step, Dougherty says, is to visit Charlestown in person. 

“Schedule a visit with one of our sales counselors to hear an overview of how we operate and what we are about, and ask personalized questions about your specific situation. We always tell people; it is never too early to start learning about Charlestown.”  

Although he’s only been on the job a short while, Dougherty says by far the best part has been getting to know people. 

“Helping people through the process as they make this decision is very rewarding,” says Dougherty. “As you get to know prospective residents and their families throughout the process, they become like family.”

Out of the office

A graduate of Towson University, Dougherty resides in Anne Arundel County with his wife Shelly and three children: Taylor, Ryan, and Drew. He enjoys coaching youth soccer, basketball, and last, but certainly not least, baseball.