Setting a new standard

Continuing care neighborhood will offer a new approach to health and wellness

Created date

February 25th, 2020
Windsor Run celebrated the beginning of construction of its continuing care neighborhood during a groundbreaking ceremony in October. (Left) George Comfort, Gregg Colon, Pat Bell, Bob Mack, and Matthew Narrett, M.D.

Windsor Run celebrated the beginning of construction of its continuing care neighborhood during a groundbreaking ceremony in October. (Left) George Comfort, Gregg Colon, Pat Bell, Bob Mack, and Matthew Narrett, M.D.

“Knowing that continuing care will be available at Windsor Run was a real plus when making our independent living decision,” says community member Robert Mercer. “My wife and I both remember struggling with geographical displacement matters when assisting with care for our own parents. We are quite pleased to see construction continue on Piedmont Overlook.”

A multiphase project, the first phase at Piedmont Overlook, to be completed by early 2021, will offer residents assisted living, memory care, and long-term care services. Windsor Run’s continuing care neighborhood will not only provide the most comprehensive medical care available but will also offer a new approach to health and wellness.

Treating the whole person

“Other communities typically focus on a resident’s health issues,” says Windsor Run Executive Director George Comfort. “We’re taking a more holistic approach. We want to get to know our residents first—find out their likes and dislikes—then use that information to determine the best approach for providing care.”

Currently, 18 Erickson Living-managed communities across the U.S. have continuing care neighborhoods. With a proven track record, including a hospital readmission rate that’s less than half the national average, these communities already set Erickson Living apart as an industry leader. The new continuing care neighborhood at Windsor Run will build on this tradition of excellence.

To that end, the new neighborhood will bring together a number of key components to provide exceptional care, including an individualized plan for each person.

It’s all in the approach

“What differentiates us from any other competitor in our market is knowing how to honor our residents throughout all life phases,” says Comfort. “It’s our person-centered care that sets us apart.”

When a new community member moves into the continuing care neighborhood, the first order of business will be to establish a service plan.

“We want to find out what gives that individual joy,” says Comfort. “Is it art, music, playing bridge with friends? Whatever it may be, we want to incorporate those things into their daily life.”

Whereas, other communities develop a service plan based on clinical needs, Piedmont Overlook will offer a more personal assessment of a patient’s wellness needs. The goals in the service plan will reflect the resident’s own goals for living.

Consistency is key

Another powerful tool for helping community members achieve maximum independence is access to consistent care providers. For memory care and assisted living, the same nursing staff will be assigned to each shift, ensuring that residents are cared for by people they know and who know them.

Throughout the summer, Windsor Run will be recruiting various nursing and managerial staff members as well as direct care and support service team members. 

“It is our goal to find talented, dedicated, and caring individuals to work with our residents,” Comfort says.

Amenity-rich living

Piedmont Overlook will also feature numerous state-of-the-art features, such as secure, in-room medicine cabinets; transitionless low-pile carpet; seamless shower entry; and easy access to outdoor spaces.

Residents will enjoy all the comforts of home, including large living rooms to watch movies or play games, an enclosed courtyard, a large family kitchen, and a salon. 

The comprehensive care provided at Piedmont Overlook will also include consistent dialogue between care providers and family members.

“We’re not just caring for the resident; we’re also caring for the family,” says Comfort. “Part of our job is to act as a medical translator to let family members know what’s going on and what they can expect. When everyone partners together, we maximize a resident’s chance for success.”