Ashby Ponds demonstrates a ‘willingness to do anything’ to keep residents safe

Ashby Ponds community pulls together during coronavirus pandemic

Created date

May 5th, 2020
(From left) Ashby Ponds community member Lyn Lubic and Director of Sales Holly Henderson provide daily updates on Ashby Ponds’ in-house TV channel.

(From left) Ashby Ponds community member Lyn Lubic and Director of Sales Holly Henderson provide daily updates on Ashby Ponds’ in-house TV channel.

Ashby Ponds commits to community safety 

“Across our family of communities, residents and staff are taking extraordinary steps to protect the health and safety of our loved ones, friends, neighbors, and caregivers,” says Erickson Living CEO Alan Butler, in response to the COVID-19 pandemic.

This commitment and dedication could be seen daily at Ashby Ponds, an Erickson Living-managed community in Ashburn, Va., as the staff has worked tirelessly to serve and protect each and every community member. 

“Our incredible staff must be writing the book on how to cope; plan; and make calm, professional, kind, intelligent decisions,” says community member Joanne Harney. “Every member of the staff has done an absolutely magnificent job in handling dozens of questions and unique problems with smiling, pleasant help.”

Managing crisis through transparent communication

Throughout the crisis, Ashby Ponds staff and management have remained in constant communication with all residents. Daily updates are provided at 4:00 p.m. with a live show broadcast on Ashby Ponds’ community television station featuring Executive Director Will Nance and other members of the management team. Additionally, a weekly flyer is placed outside every resident’s door each Thursday providing important updates and community-specific information. 

“The periodic communications and updates are well received and the tone of delivery very reassuring,” says community member Don Schuler. 

Family members and friends have also been kept informed through postings on the My Erickson app and social media.

“I want to congratulate the whole Ashby Ponds staff from top to bottom for the outstanding job keeping us informed, going beyond what would be expected as we cope with something none of us has ever faced in our lifetime,” said Jan Welsh-Roe in a post.

Community members have also played a role in keeping the lines of communication open between neighbors, for example, a group of residents volunteered to provide regular “comfort calls.”

“The goal is to concentrate on single people and new residents as a way of keeping everyone connected,” says community member Lou Smith.

In-home dining keeps Ashby Ponds residents safe and well-fed

Ashby Ponds staff have continually kept residents abreast of communitywide precautionary measures. One of the first programs initiated was the in-home dining program. Rather than enjoying meals at one of Ashby Ponds’ seven campus restaurants, staff members personally deliver all meals to residents in their homes. 

“My husband Don and I are thankful to all Ashby Ponds employees for keeping us safe,” says Sharon Hall. “Care of public spaces is exceptional. Dining services are preparing and delivering delicious meals. General services deliver our news and are taking good care of things. Security is hard at work keeping us safe.”

“I recognize the importance of our staying in our apartments and having meals delivered to us,” says Kay Walter. “I appreciate all the great services provided and feel completely safe and well cared for here.”

In addition to daily meals, Ashby Ponds staff have created weekly care kits, delivered to each resident’s front door every Thursday morning. These kits include thoughtful ways to spend time, including brain games, crossword puzzles, Sudoku puzzles, and snacks.

“I am thankful for the bag of goodies left at everyone’s door,” says Ruth Thoenelt. “It is so nice of Ashby Ponds to keep our spirits up during this time.”

Going above and beyond in the name of resident safety

In addition to keeping everyone well fed with healthy, nutritious meals, Ashby Ponds, like all Erickson Living-managed communities, launched a concierge program to facilitate the doorstep delivery of newspapers, packages, and other important items by staff members. Appropriately renamed Amazon Ponds, this program helps minimize unnecessary exposure to visitors, further keeping community members safe and healthy.

As an added enhancement to the concierge program, the Ashby Ponds community implemented an essential items delivery service, providing residents with the opportunity to request travel-size/single-serve essential items, including soap, laundry detergent, coffee, and tea from the front desk. These items are provided free of charge, within 48 hours, thanks to the on-campus pharmacy.

“I am so grateful to all the wonderfully caring Ashby Ponds staff for their extraordinary individual contributions to the campuswide effort to reduce our virus exposure risk,” says Alicia Sommers. “Many of the residents express their happiness with living at Ashby Ponds during this time of coronavirus and are grateful for all the wonderful ways the staff keep us safe.”

Keeping engaged

With health, wellness, dining, and the distribution of necessities under control, Ashby Ponds staff have continued to find creative ways for community members to entertain themselves from the comfort of their homes. 

All Ashby Ponds departments work carefully to provide information and, in many cases, entertainment options to community members. With both Passover and Easter celebrations during the crisis, the pastoral ministries department helped residents set up video conferencing to watch services in real-time.

In an effort to keep community members connected, the resident life department set up a weekly virtual bingo game. And every day at 11:45 a.m., Ashby Ponds’ Community TV broadcasts the song “Sweet Caroline.” Residents are encouraged to open their doors, turn up the music, and sing in the hallway.  

“The tangible support we receive at Ashby Ponds is easy to see,” says Nan Krueger. “It’s the intangibles, including upbeat attitudes, genuine smiles, and the willingness to do anything possible to soften this environment are the underpinnings of life at Ashby Ponds. Thank you all, every department, every person.”

 

If you're interested in learning more about Ashby Ponds, request a free brochure here or learn more about other Erickson Living-managed communities.

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