Exceptional service is the norm at Wind Crest

Community members praise Wind Crest for action and care during COVID-19 crisis

Created date

May 5th, 2020
Julia Pollock virtually attends her niece’s wedding during the COVID-19 pandemic. The “date” was made possible by Wind Crest’s IT and TV programming teams.

Julia Pollock virtually attends her niece’s wedding during the COVID-19 pandemic. The “date” was made possible by Wind Crest’s IT and TV programming teams.

Wind Crest offers peace of mind for residents and families alike

Karen Cook found a silver lining during the COVID-19 crisis, even while sheltering in place in her apartment home. 

“I’ve been very, very grateful that we moved here. My husband died in October, and I’m so glad to be here. We sold both houses—one in Breckenridge, Colo., and one in Florida—and I’m so glad I don’t have to worry about those houses,” she says.

Karen and her late husband moved to Wind Crest, an Erickson Living-managed community in Highlands Ranch, Colo., in 2018. 

Being single could be a lonely experience, but Karen and her Wind Crest neighbors have found ways to stay social while physically distancing. 

Wind Crest residents embrace technology to stay connected

“My floor, which we call Motel 6, had a virtual happy hour on Zoom,” she says, adding that her residence building, Mt. Rosa, held a “balcony choir” where community members sang from their balconies, a gathering of joyful voices. 

Neighbors haven’t been the only ones cheering each other up. Wind Crest has developed ways for everyone to connect and stay informed. 

On the community’s TV channel, staff hosted virtual town hall meetings; aired daily video updates from Executive Director Craig Erickson; and hosted COVID Connect, a live interactive program with Wind Crest leadership that included COVID-19 updates, Q&As with community members by phone or email, and a fun, real-time survey.

“They keep us very informed,” Karen says of Wind Crest’s leadership, also noting a hotline available for those who feel they need extra support. 

Virtual wedding guest

One very special effort during this time deserves praise. Julia Pollock had been preparing for her niece’s wedding for months. She had chosen the perfect dress and shoes and was looking forward to the big event. 

“With COVID-19 risk precautions in full swing, she and her family agreed traveling for the wedding would not be in her best interest,” says Regional Communications Manager Courtney Benhoff. 

Wind Crest's IT and TV programming teams helped organize a FaceTime date so that Julia could still be part of the wedding. She was able to watch and interact from the safety of her Wind Crest apartment home. 

“All around the enterprise, in every department, from general services to dining, resident life to finance, sales to health care, marketing, and communications to human resources, IT and beyond, our teams are committed to each other and our residents. The appreciation, inspiration, and caring we all feel is astonishing,” says Executive Director Craig Erickson.

Wind Crest has everything we need

Of course, community members need to get the essentials, too. And Wind Crest hasn’t fallen short in that department. After requesting residents to remain in their apartment homes around March 20, the leadership team quickly developed a plan of action and care. 

Karen says she and her neighbors received meals every three days, including snacks; breakfast items; and fresh fruit like oranges, apples, and bananas. 

“The food has been very good,” Karen says. 

Additionally, a concierge service delivered toiletries and other items like milk and eggs from the on-campus market to everyone’s package shelf at their front door.

While Wind Crest has restricted people coming on campus to make deliveries, community members can still receive their deliveries at the front gate, where vigilantly screened Wind Crest staff then deliver them to the apartment homes. 

“I think it’s wonderful,” says Karen. “I have no complaints at all. It’s a lot of work that they are doing to keep us safe.”

“I am so proud of our dedicated team members,” Erickson says. “During this unprecedented time, our employees are taking exceptional steps protecting the health and well-being of our residents. Thank you to our everyday heroes.”


If you're interested in learning more about Wind Crest, request a free brochure here or learn more about other Erickson Living-managed communities.