Frequently Asked Questions

Pricing
Q:

Will the cost of my Monthly Service Package increase?

A:

The Monthly Service Package is typically adjusted annually to reflect labor, food, and energy costs. Any adjustments must first be approved by the not-for-profit board of directors.

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Apartment Homes
Q:

Do you offer housekeeping?

A:

Yes. Housekeeping services are available for a nominal fee.

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Continuing Care
Q:

Do you accept Medicare?

A:

Yes. We accept Medicare and many other insurance plans. Coverage for services depends on the terms of your insurance plan.

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Lifestyle
Q:

Can I bring my pet?

A:

Absolutely! We welcome cats, dogs, and most birds.

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Lifestyle
Q:

Can I bring my car?

A:

Yes. A limited number of private parking spaces are available for residents. However, you may find yourself driving less and less—thanks to our convenient shuttle service.

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Apartment Homes
Q:

Will you help me downsize and move?

A:

Absolutely! We have a unique realty and moving services program that can help with everything from downsizing to organizing to finding you a great real estate agent.

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Apartment Homes
Q:

What appliances are included?

A:

Your apartment home comes with a refrigerator, stove, microwave, dishwasher, disposal, and washer/dryer.

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Apartment Homes
Q:

What happens if something breaks?

A:

Just pick up the phone and call us. We take care of all standard maintenance in and around your apartment home, including appliance repair.

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Apartment Homes
Q:

Can I paint the walls?

A:

Of course. You’re free to paint and decorate your home to reflect your personal style.

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Apartment Homes
Q:

What if I want to upgrade the fixtures or do some remodeling?

A:

Our Custom Interiors team can help you design your ideal space with upgraded flooring, tiles, countertops, and lighting. Permanent changes and more extensive projects would have to be approved by the community.

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Lifestyle
Q:

What if I have dietary restrictions?

A:

We strive to accommodate most nutritional and dietary needs. Our chefs regularly prepare options for residents who prefer low-sodium, sugar-free, low cholesterol, or vegetarian meals.

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Apartment Homes
Q:

Do I own my apartment home or am I just renting it?

A:

You have the right to reside in your apartment home while we remain responsible for standard maintenance and upkeep. This allows you to enjoy the benefits of home ownership without the hassles that go with it.

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