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Our Reopening Plan

Thanks to the ongoing commitment of residents and staff to effectively combat COVID-19, our community is able to safely reopen select independent living amenities and services, in alignment with CDC, state, and local infection prevention protocols. Our thoughtful and deliberate reopening strategy will occur in phases in order to protect the health and well-being of residents, employees, vendors, and their families.

Your Safety Is Our Priority

We’ve taken extraordinary measures to keep residents, staff, and visitors to the community well protected. Watch this video to learn more.

Amenities and Services

The following independent living amenities and services are now open:

  • Resident gardening area
  • Walking paths and nature trails
  • Putting green
  • Horseshoe pits
  • Marketplace, with limited capacity
  • Library, with limited capacity
  • Fitness center, with limited capacity and by appointment
  • Aquatics center, with limited capacity and by appointment
  • Salon, with limited capacity and by appointment
  • Bank, with limited capacity and by appointment
  • Medical center, by appointment; telehealth appointments continue
  • Outpatient rehabilitation, by appointment
  • In-home visits with medical specialists, by appointment
  • Transportation services
  • Newspaper deliveries resume
  • Personal collection of U.S. mail resumes
  • Inpatient rehabilitation, by appointment
  • Carryout and hot meal delivery options available

Additional amenities and services will reopen soon, with guidance provided by the CDC, state health officials, and our own medical professionals. Check back regularly for updates.

Independent Living Visitor Requirements

We are pleased to welcome family and friends back to the community, with precautions in place to protect the health and safety of residents and staff.

  • All independent living visitors must answer COVID-19 screening questions prior to gaining entry to the community.
  • Independent living visitors are required to follow all directional signage, practice safe social distancing, and wear a face mask as they move through public areas of the community.
  • Visits must take place within the resident's apartment home or outdoors.

Ongoing Infection Prevention

As our community systematically reopens, residents and staff members will continue to practice these proven preventive measures:

  • Wear a protective mask over the nose and mouth while in the community
  • Practice safe social distancing by staying at least six feet from others
  • Wash hands thoroughly and frequently throughout the day
  • Stay at home when sick

For more information on how we continue to proactively respond to COVID-19 across all Erickson-Living managed communities, visit our COVID-19 microsite.

Frequently Asked Questions (FAQs)

Residents have a wide variety of dining options from which to choose. Most communities have reopened their cafés, pubs, and taverns and are also offering food and beverage carryout service. Many communities have begun reopening on-site restaurants for reserved seated dining. Residents who prefer to dine in their apartment home can order hot meals on a daily basis for delivery to their doorsteps.

Under special circumstances, we offer a concierge service that delivers groceries, prescriptions, packages, and other items a resident has ordered to their doorstep.

At many of our communities, the on-site medical center is now open for appointments. All communities continue to offer telehealth, which is the ability to have a telephone appointment with a member of our medical staff from the comfort of a resident’s apartment home. If a resident needs to get to a medical appointment off campus, we are still offering transportation for these types of situations only.

Yes, all campuses are in the process of systematically reopening many on-site amenities and services and are currently offering residents a variety of dining options.

Since appropriate social distancing is paramount to stopping the spread of COVID-19, we have posted maximum capacities for all of our amenities and services. The fitness center, aquatics center, salon, medical center, and bank are open by appointment.

Residents should continue to follow all current COVID-19 preventive measures. This includes wearing a mask over the nose and mouth at all times when outside of their apartment home, washing hands thoroughly and frequently throughout the day, maintaining six feet of distance from others, and staying home and notifying the medical center if they feel sick.

Residents are required to show their badge or parking pass/sticker in order to gain entry to the community. Residents who leave the community grounds should be mindful that they are increasing their risk of coming in contact with someone who is carrying COVID-19. For that reason, upon return, residents should be vigilant in protecting themselves and others by thoroughly washing their hands, practicing safe social distancing, and wearing a face mask. Residents who feel unwell should immediately call the on-site medical center for guidance.