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Frequently Asked Questions

Continuing Care
Q:

Who decides if I need care or what type of care I need?

A:

If a concern arises about your ability to live independently, a member of our staff will meet with you and your family to discuss options. You may be eligible to receive care inside your apartment home, or it may be recommended that you transition to on-site continuing care.

 

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Health and Wellness
Q:

What happens if my health needs suddenly change?

A:

Should the time come when you’re no longer able to live on your own, you can make the transition to our on-site continuing care health services neighborhood.

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Health and Wellness
Q:

What happens if I have a medical emergency in my home?

A:

If you’re in distress, tug on one of the emergency pull cords located throughout your apartment home. A member of our security team will arrive within minutes. For added peace of mind, your front door is fitted with a sentry latch. Each night, our security team flips the latch up. If the latch remains in place the following day, we’ll first call, then knock, then enter your home to make sure you’re okay.

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Health and Wellness
Q:

What programs do you have to keep me healthy, not just treat me if I’m sick?

A:

Our whole lifestyle is designed to keep you healthy in mind, body, and spirit. In addition to amenities like the pool and fitness center, we offer healthy, delicious selections in our on-site restaurants, engaging continuing education classes, and wellness resources developed by our talented physicians—all designed to help you remain independent for as long as possible.

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Health and Wellness
Q:

How qualified are your doctors?

A:

Our full-time doctors specialize in senior care for our residents. Because they see fewer patients than doctors with larger practices, they can offer you more time and attention—not to mention same-day appointments.

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Health and Wellness
Q:

Do I have to switch doctors when I move here?

A:

Absolutely not. You’re free to use the medical center on an as-needed basis. However, once you’ve experienced our convenience and quality of care, you may decide to make the switch.

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Health and Wellness
Q:

What services can I receive at the medical center?

A:

You can visit us for checkups, blood work, preventive care, and most other services that you would expect at a typical doctor’s office.

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Safety and Security
Q:

What happens during a major weather event?

A:

Our community may be the place where you feel most secure during a weather event. We will always have a team ready for weather events and our emergency preparedness measures help you feel safe and comfortable.

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Safety and Security
Q:

What happens when I go on vacation or leave for an extended period?

A:

If you let us know in advance, we’ll happily keep an eye on your home, and even arrange for your transportation to the airport or train station.

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Pricing
Q:

What does the Monthly Service Package cover?

A:

The Monthly Service Package includes most of your regular expenses like utilities, property taxes, standard maintenance, and even select meals. A complete list of what's included can be found in the Financial Value section of this website.

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Pricing
Q:

What happens if I run out of money?

A:

As a not-for-profit community, we’re dedicated to supporting residents who experience unexpected financial difficulty. We maintain a Resident Care Fund designed specifically to assist eligible residents. Independent living residents will never be asked to leave the community because of a genuine inability to pay.

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Pricing
Q:

Is continuing care included in the cost of living here?

A:

No. You only pay for more advanced care if and when you need it.

 

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